How NTUC Deals with JAck-ass Customers

I refer you to a Straits Time Article published on 24th September 2008 Pg B1 in the Home Section. In my previous entry, i highlighted the fact that my organization lacks the balls to do anything to stand up against unreasonable customers. In fact, the upper management do not care because it is the field staff who bears the brunt and verbal abuses. At the end of the day, the Big guns will just rub it off and proclaim: This is what your field allowance is meant for-to be fucked by customers.

NTUC Income sets the leading example in dealing with Jack-ass unreasonable customers. They simply DROP these fuckers. I love the way that NTUC justifies her reasons diplomatically and i quote,

"Despite our best efforts, customer XXX has made clear his dissatisfaction with our services, and we are not confident of being able to meet his expectations moving forward. As with any business making a commercial decision, we feel that it would not be in the best interests of both parties to continue this relationship."

I love the subsequent part of the reporting: It is not the 1st time that NTUC has dropped a customer. It has in the past refused renewals from people who "ACT UNREASONABLY" when settling a claim, those who are suspected of colluding with car workshops to inflate motor accident claims and IT REFUSED TO DO BUSINESS WITH PEOPLE WHO HAVE HARASSED ITS SERVICE STAFF.

Bravo!!!! and Kudos to NTUC Income. My organization will never have the balls, not even one ball left to do such a thing.